We use your information How We Protect It
Encryption Protection
W99 uses bank-grade SSL/TLS encryption. Every transaction and piece of personal information is transmitted in fully encrypted form.
No Sale of Personal Data
W99 never sells your personal information to third parties. Your data is used solely for the purpose of providing our services.
Your Controls
You have the right to view, correct, or request deletion of your personal data. Reach out through Account Settings or our support team.
Cookie Transparency
We are fully transparent about what cookies we use and why. You also have the option to disable non-essential cookies.
Minimal Data Collection
W99 only collects information that is necessary to provide its services. No additional or irrelevant data is requested.
Regular Updates
Our Privacy Policy is reviewed and updated regularly. Advance notice will be provided for any significant changes.
1. Introduction
W99 (https://w99.world) is a trusted online betting and casino platform in Bangladesh. This Privacy Policy details what information is collected when you use W99, how it is used, and the measures we take to keep your data safe.
By creating an account or using the w99 platform, you are considered to have agreed to this Privacy Policy. Please take a moment to read it carefully.
This Privacy Policy is part of W99's Terms & Conditions. Together, both documents govern our relationship with users.
Transparency is the foundation of our Privacy Policy. We always explain why we need your information before collecting it. We believe every user should have full control over their own data.
2. What Information We Collect
W99 collects several types of information, which can be grouped into three main categories:
2.1 Information You Provide
The following information is collected directly from you during registration, verification, or when contacting support:
- Full Name (as per National ID)
- Date of Birth (for age verification)
- Mobile Number & Email Address
- Address (if required)
- National ID or Passport Number
- Mobile Banking Number (bKash/Nagad/Rocket)
2.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP Address & Device Information
- Browser Type & Operating System
- Login Time & Session Information
- Gaming History & Betting Patterns
- Transaction History
- Browsing Behavior on the Platform
2.3 Cookies & Tracking Technologies
W99 uses cookies and similar technologies to enhance your platform experience. Full details on how this data is used can be found in the Cookie Policy section.
Please Note: W99 never stores your password or full payment card number. This information remains within the respective payment provider's systems.
3. How We Use Your Information
Collected data is used only for specified purposes. A full breakdown of how we use your information is provided below:
| Purpose | Data Used | Foundation |
|---|---|---|
| Account Creation & Management | Name, Email, Mobile | Contractual Obligation |
| Identity Verification (KYC) | NID, Date of Birth, Address | Legal Requirements |
| Payment Processing | Mobile Banking Number | Contractual Obligation |
| Fraud Prevention | IP, Device & Transaction Data | Legitimate Interest |
| Customer Support | Account & Contact Information | Contractual Obligation |
| Marketing & Promotions | Email, Mobile, Preferences | Consent (Opt-in) |
| Platform Development | Usage Patterns & Feedback | Legitimate Interest |
You can opt out of marketing communications at any time. Update your preference through Account Settings or by contacting our support team.
5. Data Security
W99 has implemented industry-leading technical and organizational measures to keep your information secure:
5.1 Technical Security
- SSL/TLS Encryption: All Data Transmissions Are Encrypted
- AES-256 Encryption: Stored Sensitive Data Is Encrypted
- Firewall Protection: Prevention of Unauthorized Access
- Two-Factor Authentication (2FA): Additional Layer of Account Protection
- Regular Security Audits: Regular vulnerability assessments
- DDoS Protection: Server Attack Prevention
5.2 Organizational Measures
- Only authorized personnel may access user data
- All staff have signed confidentiality agreements
- Regular data security training is provided
- A rapid response plan is in place for data breach incidents
Your Responsibilities: While W99 ensures platform-level security, keeping your password strong and not sharing it with anyone is entirely your responsibility.
6. Cookie Policy
Cookies are small text files stored in your browser. W99 uses cookies to enhance your browsing experience and ensure the platform functions properly.
6.1 Types of Cookies We Use
- Essential Cookies: Essential for keeping the platform running – including login sessions and security tokens. These cannot be disabled.
- Functional Cookies: Used to remember your preferences – such as language settings and display options.
- Analytical Cookies: To understand how the platform is used. This data is anonymous and is used for improvement purposes.
6.2 Cookie Controls
You can delete cookies or block new ones through your browser settings. However, disabling necessary cookies may affect how the platform functions.
7. Data Retention Period
W99 retains your information only for as long as necessary. Retention periods vary depending on the type of data:
- Account Information: For the duration of account activity and up to 5 years after closure, as required by law
- Transaction Information: 5–7 years as required by financial regulators
- Contact Information (Support): Up to 2 years after issue resolution
- Marketing Preferences: Until consent is withdrawn
- Log Files & Technical Data: Up to 1 year
When you close your account, we begin the process of deleting your data as quickly as possible. However, certain information may need to be retained for a specified period due to legal obligations.
8. Your Rights
As a W99 user, you have the following rights regarding your personal data:
Right to Access
You may request to know what personal information we hold about you.
Right to Rectification
You may request corrections to any information that is inaccurate or incomplete.
Right to Erasure
You may request that your data be deleted under certain circumstances.
Right to Restrict Processing
In certain cases, you may request that the processing of your data be restricted.
Right to Data Portability
You may request a copy of your data in a structured, portable format.
Right to Withdraw Consent
Consent given for marketing and optional processing can be withdrawn at any time.
To exercise these rights, email us at support@w99.world. We will respond within 30 days.
9. Protection of Minors
W99 strictly enforces an 18+ policy. We do not knowingly collect information from minors. Age is verified at the point of registration, and NID verification is used to confirm age in any cases where there is doubt.
If you believe a minor's information has been collected by mistake, we urge parents or guardians to contact us immediately at support@w99.world. We will promptly delete the data and close the account.
We urge parents and guardians to stay vigilant. If you suspect your child is using W99 or any online betting site, please contact us immediately.
10. Contact & Complaints
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:
- Email: support@w99.world
- Live Chat: Via the platform, 24/7
- Response Time: Up to 30 business days
Any privacy complaint submitted will be thoroughly investigated and you will be informed of the outcome. If you are not satisfied with our decision, you have the right to escalate your complaint to the relevant data protection authority.
This Privacy Policy was last updated in January 2026. Any future changes will be reflected on this page, and users will be notified of significant updates via email or through the platform.
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