Home Topics At a Glance
Age Requirement
The minimum age to use W99 is 18. Accounts found to belong to minors will be closed immediately and any associated balance will be forfeited.
Single Account
Each user may register only one account. Creating multiple accounts will result in all accounts being closed and any bonuses forfeited.
Bonus Terms
All bonuses are subject to wagering requirements. A specified amount must be wagered before any bonus funds can be withdrawn.
Payment Policy
Deposits and withdrawals must be made through a verified payment account in your own name. Third-party payments are not accepted.
Account Security
Keep your login credentials strictly confidential. W99 will not be held responsible for any unauthorized access to your account.
Fair Use
Any form of fraud, system hacking, or unethical activity is strictly prohibited. Violations will result in permanent account closure.
1. General Terms
By accessing or using the W99 platform, you are deemed to have fully agreed to these terms and conditions. These terms apply to all registered members of W99 in Bangladesh.
W99 is an internationally licensed online betting and casino platform committed to delivering the highest quality service to users in Bangladesh. However, use of this service is subject to specific terms that all users must follow.
Important: Playing on W99 is purely for entertainment. Problem gambling is a health concern. If you feel you are losing control over your gaming habits, please reach out to our Responsible Gaming team.
W99 reserves the right to update these Terms & Conditions at any time. For significant changes, advance notice will be given via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.
2. Account Rules
2.1 Registration Eligibility
To open an account with W99, the following conditions must be met:
- Minimum age is 18 years (ID verification required)
- A valid national ID card or passport is required
- A valid mobile number and email address are required
- A personal mobile banking account is required
- No individual may hold more than one account
2.2 Accuracy of Information
All information provided at registration must be accurate and truthful. Accounts created using false information may be closed at any time and the associated balance may be forfeited.
Warning: If W99 detects any attempt to bypass verification using false information, it reserves the right to permanently close the account. All deposited funds may not be returned.
2.3 Account Security
Keep your username and password strictly confidential. If you suspect any unauthorized activity on your account, contact W99 support immediately. Always log out after using a shared or someone else's device.
2.4 Account Verification
W99 may request identity verification documents at any time, typically before a withdrawal or large transaction is processed. Failure to submit KYC (Know Your Customer) documents may result in your account being restricted or suspended.
3. Deposits & Withdrawals
3.1 Deposit Rules
The following deposit methods are accepted at W99:
- BKash (Personal Account)
- Nagad (Personal Account)
- Rocket / DBBL Mobile Banking
Minimum deposit is ৳500. A maximum daily deposit limit applies and may vary by account level. Deposits must be made only from a payment account registered in your own name.
Important: W99 will not accept transactions made from third-party payment accounts, and retrieving such funds may be subject to delays.
3.2 Withdrawal Rules
Your account must be verified before withdrawals can be processed. The minimum withdrawal amount is ৳ 300. Transactions are typically completed within 2–5 minutes, though this may take slightly longer while verification is in progress.
Withdrawals can only be made to the same payment method used for your most recent deposit. An active bonus may place restrictions on withdrawals.
3.3 Fees & Charges
W99 does not charge any transaction fees. However, your payment provider may apply their own charges. Please refer to the relevant payment provider's website for details.
4. Bonuses & Promotions
4.1 Welcome Bonus
New members receive a 100% welcome bonus on their first deposit. A minimum deposit of ৳ 500 is required to qualify. The bonus amount must be wagered 10 times before it can be withdrawn.
Example: Deposit ৳ 1,000 and receive a ৳ 1,000 bonus, bringing your total balance to ৳ 2,000. A total wager of ৳ 10,000 is required before the ৳ 1,000 bonus can be withdrawn.
4.2 General Bonus Terms
- Each bonus has a set validity period – typically between 7 and 30 days
- Any unused bonus will be automatically cancelled upon expiry
- Multiple bonuses cannot be active at the same time
- Bonus funds cannot be used to place bets on certain games
- W99 reserves the right to investigate any suspected bonus abuse
- Multiple bonus claims from the same household or IP address are not permitted
4.3 Cashback & Weekly Offers
Regular members receive weekly cashback offers. The cashback amount is based on net losses and varies according to VIP tier. Cashback is automatically credited to your account every Monday.
4.4 Referral Bonus
Refer a friend to W99 and you both get a bonus. To qualify for the referral bonus, the referred person must deposit a minimum of ৳ 1,000. The bonus is awarded once per referral only.
5. Betting Rules
5.1 Bet Acceptance & Cancellation
Bets successfully placed on W99 are considered final. Any bet that cannot be confirmed due to network issues will be deemed invalid. Once a bet is accepted, the amount will be deducted from your balance and a confirmation will be sent.
A bet may be voided in the following circumstances:
- If a match or event is cancelled
- When incorrect odds are displayed due to a technical error
- If incorrect data is received due to a data feed issue
- If fraudulent activity is suspected
5.2 Live Betting
Odds change rapidly in live betting. The odds displayed at the time your bet is placed are final — any changes after the bet is confirmed will not apply. W99 reserves the right to delay or reject any bet in live betting.
5.3 Prohibited Activities
The following actions are strictly prohibited and will result in account closure:
- Involvement in match fixing or related activities
- Placing bets using bots or automated software
- Using multiple accounts to exploit the bonus system
- Accessing Another Person's Account
- Attempting to hack or gain unauthorized access to W99's systems
Warning: If any form of fraud is detected, W99 will close the account, forfeit all balances, and may pursue legal action where necessary.
6. Responsible Gaming
W99 takes responsible gaming very seriously. We want our platform to always be a source of entertainment – never a source of stress.
W99 provides the following tools to help players manage their own gaming activity:
- Deposit Limit: Set daily, weekly, or monthly deposit limits
- Loss Limit: Automatic break triggered when losses exceed a set amount
- Session Time Limit: Option to restrict play beyond a set time limit
- Self-Exclusion: Temporarily exclude yourself from the platform for a set period
- Reality Check: Regular Break Reminders
Once self-exclusion is activated, it cannot be cancelled before the set period ends. These features can be accessed via account settings or enabled through Support.
7. Privacy & Personal Data
W99 is committed to protecting your personal data. We never sell your information to third parties. Full details on how we collect and use your data can be found in our Privacy Policy.
Your information is used solely for the following purposes:
- Account verification and identity confirmation
- Transaction processing and record-keeping
- Sending relevant promotions and offers
- Fulfilling legal and regulatory obligations
- Platform development and security assurance
You can opt out of marketing communications at any time. Notification preferences can be updated from your account settings.
8. Account Suspension or Closure
8.1 Temporary Suspension
W99 may temporarily suspend an account under the following circumstances:
- Failure to submit verification documents
- While a suspicious transaction is under investigation
- At the user's own request (self-exclusion)
- While a payment dispute is under investigation
8.2 Permanent Closure
An account may be permanently closed for the following reasons:
- If fraudulent activity is proven
- Operating multiple accounts
- If it is established that an account was opened by someone under the age of 18
- If money laundering is suspected
- For repeated violations of the rules
The balance of a permanently closed account may be returned or forfeited depending on the circumstances.
9. Dispute Resolution
If you have a complaint, please contact W99 customer support first. Most issues are typically resolved within 24–48 hours.
Dispute Resolution Process:
- Submit a complaint to Support – with a detailed description and supporting evidence
- W99 will provide an initial response within 48 hours
- An investigation may be carried out if required – up to a maximum of 7 business days
- The final decision will be communicated via email
If you are not satisfied with a support decision, you may escalate the matter to a higher authority. Appeals must be submitted by email and the resulting decision will be considered final.
10. Changes & Updates to Terms
W99 reserves the right to update these terms and conditions at any time. The following process will be followed when changes are made:
- Minor changes – will be updated on the website
- Major changes – notification will be sent 7 days in advance
- Legal obligations – may take effect immediately
Continued use of the platform after any update constitutes acceptance of the revised terms. If you have questions about the terms, please contact support.
If any part of these Terms & Conditions is found to be legally unenforceable, the remaining provisions will continue to apply. The complete agreement is governed by these Terms & Conditions and the Privacy Policy.
Contact: For any questions about these terms, please reach out to our support team at support@w99.world
Related Pages: